Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.
Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.
Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it. For a small percentage of orders, we may request additional information via email or phone to help ensure the order’s validity.
Charges and Authorizations
You will be charged for the total order at the time you place it, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending”. We accept Visa, MasterCard, AmEx, and Discover Credit Cards.
All of our pricing is listed in US funds. We do not take orders from outside the United States.
Prepaid Credit Cards
Most prepaid credits are accepted. Please note that all credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.
Unless you are a commercial or professional account that has established payment terms with us we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server.
Information Collection & Use
iremedy.com is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by iremedy.com to:
- Process orders
- Provide a personalized shopping experience for registered customers
- Send e-mail newsletters full of specials and helpful information to those who opt to receive them
- Monitor traffic patterns to improve our site's functionality and user-friendliness
- All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration.
At iremedy.com, we make ensuring your security while shopping on our site a top priority! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.
At iremedy.com, we sometimes use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.
Updating User Information
Registered customers can update their user information at any time by logging in and accessing the My Account section of our site.
We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
If a warranty is available for an item, the details of the warranty can be found listed in the item description, or as a downloadable link on the item’s page. All warranties are handled based on the manufacturer’s warranty policy. Since manufacturers’ warranty policies vary, please contact a Customer Solutions Specialist to verify warranty info before placing your order.
We make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.
100% Satisfaction Guarantee - Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us.
30 Day Return Policy - In the unlikely event that you are not completely satisfied with the products you purchased from iremedy.com, please return it for a refund of the purchase price less a 25% restocking fee, shipping & handling. All of the products must be returned before a refund may be issued. Returns on merchandise after 30 days are subject to refusal. After the returned products have been received, please allow 5-10 business days for your account to be credited.
Defective Item - If the item(s) is defective, please reach out via our contact form. We will request you send us a picture of the defective item. One of our customer service agents will work with you to make sure you get the necessary assistance in returning the product or receiving a replacement.
Damaged Item - If an item is damaged by UPS or USPS during the shipment, it is the customer's responsibility to contact UPS or USPS directly.
Lost Packages Policy - A lost package is one that does not show as delivered by the carrier. The Seller is responsible for the package until it reaches the buyer. Once the tracking details indicate “delivered, signed for, or notice left”, iRemedy is no longer responsible. We can help file a claim with the carrier for a stolen item.
Personal Protective Equipment (PPE) Policy: Due to supply chain mandates during COVID-19, we are unable to offer refunds for any PPE purchases.
Placing an order indicates that you have read and understand our return policy and shipping information.
How to Return a Product:
- Contact us via our contact form to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.
- Carefully package the product in the manufacturers' original packaging, making sure to include all products and paperwork.
- Return the product via UPS or other shipping provider. It is recommended that you insure the package as iremedy.com is not responsible for loss or damage to merchandise that is being returned. Returned products will be shipped at customers' expense.
- Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 2-3 business days for your account to be credited. Note that credits may take 5-10 days to become available, depending on your banking institution. Products returned without authorization will NOT be processed.
If you have any questions about returning a product, please contact us via our contact us form. One of our customer service agents will be happy to assist you.
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.
Our warehouse gives great attention to packaging every order for shipment. Unfortunately, damage does occur occasionally during transit, and we must go to the carrier company to receive reimbursement for these damages. Great care is taken when packing your order, but on rare occasions damage may occur or an item may be missing. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you.
We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Florida warehouse. However, some items will be shipped directly from the manufacturer or other shipping vendors, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin.
We only deliver orders to the Continental United States. This excludes Alaska, Hawaii, Puerto Rico, and all US Territories.
Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you.
Methods & Charges
iremedy.com ships the majority of its products via USPS, however, for certain items we may use UPS or FedEx.
While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment.