Frequently Asked Questions
Payment Information
Do you accept FSA as a payment form?
Unfortunately, iRemedy does not accept insurances as a payment form. We do accept PayPal, Visa, MasterCard, AmEx, and Discover Credit Cards.
Can I use my insurance to pay for my order?
Unfortunately, iRemedy does not accept insurances as a payment form. We do accept PayPal, Visa, MasterCard, AmEx, and Discover Credit Cards.
My credit card was charged but I have not received my order?
You will be charged for the total order at the time you place it, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending”.
What payment forms do you accept?
We accept PayPal, Visa, MasterCard, AmEx, and Discover Credit Cards.
Do you accept prepaid credit cards?
Most prepaid credits are accepted. Please note that all credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.
Do you accept purchase orders?
Unfortunately, we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server.
Order Information
Why is my order on hold?
Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it. For a small percentage of orders, we may request additional information via email or phone to help ensure the order’s validity.
My credit card was charged but I have not received my order?
You will be charged for the total order at the time you place it, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending”.
How do I cancel an order?
Please contact us immediately if you would like to cancel an order. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.
Product Information
Product Availability?
Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.
The image does not match the item I have received?
We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product. Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.
Do products come with a warranty?
If a warranty is available for an item, the details of the warranty can be found listed in the item description, or as a downloadable link on the item’s page. All warranties are handled based on the manufacturer’s warranty policy. Since manufacturers’ warranty policies vary, please contact a Customer Solutions Specialist to verify warranty info before placing your order.
How do I return a product?
Step One
Contact us via our contact form to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.
Step Two
Carefully package the product in the manufacturers' original packaging, making sure to include all products and paperwork.
Step Three
Return the product via UPS or other shipping provider. It is recommended that you insure the package as iremedy.com is not responsible for loss or damage to merchandise that is being returned. Returned products will be shipped at customers' expense.
Step Four
Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 2-3 business days for your account to be credited. Note that credits may take 5-10 days to become available, depending on your banking institution. Products returned without authorization will NOT be processed.
Why do we charge restocking fees?
The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.
Shipping Information
I received a damaged shipment?
Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you.
Where do you deliver?
We only deliver orders to the Continental United States. This excludes Alaska, Hawaii, Puerto Rico, and all US Territories.
What is Your Shipping Policy?
Our warehouse gives great attention to packaging every order for shipment. Unfortunately, damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you.
Delivery Time?
We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Florida warehouse. However, some items will be shipped directly from the manufacturer or other shipping vendors, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin.
Errors in Shipment?
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you. While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment.